Return Policy

      This specification defines the unified standard for return and exchange services, ensuring standardized and orderly processing of all user after-service demands.

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1. Time Limit Standard
      All return and exchange applications must be submitted within the effective experience period. Overdue demands will be automatically invalidated and cannot be reviewed.

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2. Eligibility Standard
      Only objective service anomalies and non-human-induced experience failures can initiate return and exchange applications, with clear and objective judgment basis.

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3. Exclusion Standard
      Subjective aesthetic differences, personal operational errors, artificial damage and expired invalid services are excluded from after-service support.

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4. Application Standard
      Unified official dedicated channel is adopted for application submission, ensuring accurate docking and efficient review of demand information.

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5. Processing Standard
      Adopt classified review mechanism for different demand scenarios, ensure targeted processing of each reasonable demand.

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6. Inquiry Standard
      Support full-process progress inquiry, with real-time synchronization of review results and processing status.

      Return time: Within 30 days after receiving the items.
      We will refund as soon as we see normal logistics.